Monday, August 01, 2005

In respond to Darling's comment..

Darling said she was sleeping the whole day on Sat, that's had me spawned into certain thought..

Recently, Genting Highland's management had just offended a group of Chinese tourist by having their hotel room's key chains on the back drawn with a picture of a pig. Obviously the chinese group was incested and felt insulted, thus they file a class action against the management.

To think, it's was an amazing turn of fortune for Asia, in the late 80s, and early 90s many neighbourhood countries were interested in drawing Singaporean to their countries, as the strong Sing$ were significantly advantages against Ringgit, Baht and Rupiah, every Singaporean flocks to those lands for shopping. Of course the kia-su mentality start to spread likes germs and soon we labelled as flock of birds as they were "Cheaping" [Chirp] their ways in every goods they sighted. {i used "affordable" nowaday to differentiate myself from ugly Singaporean and PRC} And guessed what? PRC-ian now took the top bird role as Singapore's economy remains stagant as years past. Not only they were chirping away, but they also brought in their hawkish attitude as well, thus retailers in SG will soon learn how to appreciate local shoppers when PRC shopper grew in greater numbers.

With Chinese economy continue to surge on, we will continue to see influx of them coming in, and i am pretty sure our heavenly scholar Mini-Stars will not want to miss the chance, henchforth the Casino is being devined and concocted into a reality.

In facts, many countries are now fighting for their visit to stimulate their economies. Will Singapore lose out? Time will tell, perhaps. On the contrary, we brought goods made in China and now we have to create a compelling tourist attraction for them to spend $$ here. Ironically, is'nt fortune is like a bullock wheel? What goes around come around.

Of course, it was not directly related to Darling's sleeping away in a weekend. But matter of fact, the "pig" was kinda came into mind and transformed into thoughts, train of thoughts...

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THEY felt insulted and humiliated. And they weren't going to take it sitting down.
Click to see larger image
--GUANG MING DAILY

Well, the 344 China tourists did in a way - by staging a sit-in protest in the hotel lobby to demand an apology.

The cause of their anger: Cartoon sketches of pigs on the back of their room-key holders.

They claimed they had been insulted by the cafe staff of First World Hotel in Genting Highlands.

The hotel then issued an open apology. Mr Lee Tiam Kit, senior vice-president of resort operations of Resorts World Berhad, read out the apology to the tourists.

He also handed each of them a copy of the apology at a special function, reported Malaysian newspapers.

The apology came after both parties met for a discussion of more than an hour, in the presence of an official from the Chinese embassy.

The tourists said three workers in the hotel's cafe drew the sketches on their room-key holders, which they presented before breakfast yesterday.

They said they felt humiliated. The 15 groups of tourists, comprising adults and children, then gathered at the hotel lobby at about 8am. They also called the embassy.

One of the tourists, Ms Zhong Yan Zi, claimed that this was not the first time it happened.

'The same thing happened to my friends and I about five years ago. But because we were with a smaller group then, we left the matter alone,' she said.

About 40 policemen were called in to control the situation, which threatened to erupt. Three men were arrested after a scuffle. They were released an hour later.

During the standoff, the tourists issued four demands:

# That the hotel management apologise in writing to them;

# That the police commissioner apologise;

# That they were compensated for the disruption caused to their schedule;

# That the Malaysian media be notified and present during the public apology.

Resort World's senior vice-president of public relations and communications, Datuk Anthony Yeo, told reporters that the management would conduct an internal investigation immediately. If found guilty, the staff members would face stern action including dismissal.

He said: 'The management regrets (the incident) and we will make sure that this will never happen again.'

On top of the apology, each tourist also received compensation
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> taken from sammyboy>>>>>

And One more Article about them.

Call it chutzpah or boorish behaviour, but China tourists are gaining a reputation for being loud, pushy and downright aggressive when they are aggrieved.

Just last week, 344 China tourists staged a six-hour sit-in at the First World Hotel in Genting Highlands, Malaysia.

They were protesting against the pig drawings that staff had sketched on their room key dockets. A scuffle broke out, the police were called in and three people were arrested.

The hotel claimed the pig drawings were made to distinguish non-halal diners from halal ones. But it apologised anyway and compensated the guests with cash of between RM50 and RM100 (US$13 and US$27).

Singapore retailer Kenny Koo has seen up close how formidable Chinese nationals can be when they are pressing for their "rights."

The branch manager at jewelery shop Forever Jewels in OG People's Park recounted an ugly incident when a group of China tourists changed their minds after buying a diamond pendant from him.

They wanted their money back but the shop does not give cash refunds. He said that the tourists shouted and kicked up a big row in the hope that he would cave in.

But he stood his ground. The customers were finally appeased when he let them choose other items in exchange.

....China tourists are now the second largest market for the Republic after Indonesia. The increased presence inevitably means retailers like Koo will have more anecdotes of bad behaviour to tell.

Hotel staff talk about having to shampoo the carpets in their rooms because China tourists spit on them. The guests also smoke in bed and burn holes in the blankets.

....For tour guide Sam Ling, 44, putting up with complaints from China tourists is an everyday affair. The worst are the tourists from small towns or rural villages, he said.

"They like to show who's boss. Good luck if you get some village chief from Guangdong, because he'd expect you to kowtow to him like he was back home."

From the Horse's Mouth

2 Comments:

At 10:22 AM, Blogger DARLing said...

MY sleep away weekend leads marcus in deep thoughts...

 
At 2:02 AM, Anonymous Anonymous said...

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